Returns & Refund Policy

Returns

For a refund, you must contact our store within 30 days of your purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and receipt or proof of purchase is required.

Several types of goods are exempt from being returned; including, books or magazines, gift cards, and downloadable software products. Sale or discounted items cannot be refunded - credit only. Shipping costs are also not refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you by email of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or Missing Refunds (if applicable)

There is often some processing time before a refund is posted. Please check with your bank or credit card company as processing times vary.  You may also 
contact us at wooltrends709@gmail.com should you have any additional questions.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wooltrends709@gmail.com and send your item to: Abbott Enterprises Ltd. (Wool Trends), 238 Hamilton Ave, St. John's NL A1E 1J7, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Your Return Items
To return your product, you should mail your product to: Abbott Enterprises Ltd. (Wool Trends), 238 Hamilton Ave, St. John's NL A1E 1J7, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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