Thank you for visiting and shopping at Wool Trends.
Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Pick Up In Store - Free
Orders will be held for 90 days following purchase for pickup in store in St. John's, NL.
Local Delivery (St. John's, NL and some surrounding areas) - Free
If you're a local you know that someone is always "going out over the road," so if you give us a couple days we can usually have your order dropped off if you're in the area!
Standard Shipping - $7.95
Orders will be shipped via Canada Post or alternate carrier (UPS or FedEX) to provide the best service to the customer at the most economical rate. Tracking information is not always offered by carriers; however, can be requested at the checkout for an additional cost. Please make note of this in the "
Please note that we lare located on a island in the middle of the Atlantic Ocean. For this reason, adverse weather and other situations beyond our control can occasionally occur and may cause delays in delivery times.
Shipment to P.O. boxes or APO/FPO addresses
Wool Trends ships to addresses within Canada and Internationally.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number (where applicable). Any tracking number will be active within 24 hours. If you do not recieve this email withing 3-4 days of placing your order, please contact the shop.
Customs, Duties and Taxes
Wool Trends is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Wool Trends is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.You will need to save all packaging materials and damaged goods before filing a claim. If requeted, we can assist in contacting the carriers on your behalf.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order or requesting a refund.